Last updated: October 2026
Who we are
This website, www.airalogistics.com, is operated by PT AIRA Global Logistics Indonesia (“AIRA”, “we”, “us”), Komplek Permata Niaga, Jl. Sudirman Blok A No. 1, Sukajadi, Batam Kota, Kota Batam, Kepulauan Riau 29462, Indonesia. Email: info@airalogistics.com. Phone: +62 811 7003 4545.
What information we collect
- Contact form: your name, email address, subject and message, and anything else you choose to include.
- Newsletter form: your name and email address.
- Website analytics: we use Google Analytics 4 (through the Site Kit plugin) to collect information about how visitors use the site, such as pages viewed, approximate location, device and browser type, and referring website. This data is collected using cookies and similar technologies and is aggregated; we do not use it to identify you personally.
- Direct contact: if you call, WhatsApp or email us, we keep the details you give us so we can respond and handle your enquiry.
How we use it
- To reply to your enquiry and provide quotes or services you ask for.
- To send you the newsletter you signed up for. You can unsubscribe at any time using the link in each email or by emailing us.
- To understand how the website is used and improve it.
- To meet legal and regulatory obligations that apply to freight forwarding and customs brokerage.
Legal basis
We process your information on the basis of your consent (forms and newsletter), to take steps at your request before entering into a contract (quotes), and for our legitimate interest in running and improving the website, in line with Indonesia’s Personal Data Protection Law (Law No. 27 of 2022).
Who we share it with
- Service providers that help us run the website and send email (hosting, email delivery, analytics). Google processes analytics data under its own privacy policy.
- Carriers, customs authorities and partners only where needed to perform a service you have asked for.
- Authorities where the law requires it.
We do not sell your personal information.
How long we keep it
Enquiry and quote records are kept for as long as needed to handle your request and for a reasonable period afterwards. Newsletter details are kept until you unsubscribe. Analytics data is kept according to Google Analytics retention settings.
Cookies
The site uses cookies for analytics and for the site to work. You can block or delete cookies in your browser settings; some site features may not work without them.
Your rights
You can ask us to access, correct, update or delete the personal information we hold about you, or withdraw your consent, by emailing info@airalogistics.com. We will respond within a reasonable time.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Contact
PT AIRA Global Logistics Indonesia, info@airalogistics.com, +62 811 7003 4545.